Acero Healthcare monthly packages.
Admin support is crucial yet often overlooked in healthcare. Acero Healthcare eases the burden of paperwork, scheduling, and compliance - reducing errors and freeing providers to focus on patient care.
Three packages, built around how busy your front office actually is.
Basic
Ideal for solo providers or small clinics with moderate call flow.
- Appointment scheduling
- Basic insurance verification
- HIPAA-ready communication
- EMR/EHR data entry
- Patient reminders (calls, texts, emails)
- Monthly performance summary
- Up to 1,200 inbound & outbound calls/month
- Appointment reminders & confirmations
- Voicemail handling with same-day callbacks
- Basic virtual front-desk call support
- Covered during business hours
Mid-Tier Plan
Perfect for busy practices needing extended coverage and complex services.
- Everything in Basic, plus:
- Custom voicemail callback protocols
- Claims submission support
- Coordination with labs & specialists
- Detailed activity dashboard
- Referral coordination by phone
- Eligibility checks & insurance validation
- Bi-weekly performance summary
Expert Plan
Ideal for multi-provider clinics or high-volume practices needing complete support.
- Everything in Mid-Tier, plus:
- Dedicated virtual receptionist & live call handling
- 24/7 coverage or customized callback windows
- Detailed call analytics (missed calls, wait times, and more)
- Weekly reporting plus a dedicated account manager
- SMS/email campaigns for announcements and reminders
- Weekend & holiday support
- Front-end revenue cycle management (RCM) support
Straight answers before you choose a package.
No. Every package is month to month - you can scale your service up or down as your practice's needs change, without renegotiating a contract.
No setup fees on any package. Your free practice assessment determines the right fit before anything is billed.
Yes - a 14-day trial is available so you can experience the service firsthand before deciding.
Yes. As your call volume or service needs grow, you can move up (or back down) between Basic, Mid-Tier, and Expert at any time.
The Expert Plan's RCM support covers front-end accuracy work - eligibility, verification, and clean intake data that prevents downstream denials - not full-cycle billing, collections, or clinical coding authority.
Book a free assessment and we'll walk through your call volume, staffing gaps, and specialty needs to recommend the right fit - no pressure to pick the biggest plan.
Not sure which package fits?
Start with a free practice assessment - no obligation, no setup fee, and no pressure toward any specific plan.
- One free assessment, matched to your actual call volume
- Live in as little as 72 hours
- HIPAA-ready workflows and a signed BAA on every package